Information We Collect
We collect the information you give us directly. That includes your name, phone number, email address, service address, and details about your sewer line issue when you call, fill out a form, or book a visit.
We also collect basic technical information automatically when you visit our website, like your IP address, browser type, and the pages you look at. This helps us understand how people find us and what they need.
How We Use Information
We use your information to schedule your sewer line repair, send a technician to the right address, and follow up on the work we did. We also use it to answer your questions and provide estimates.
We may use your contact details to send service reminders or updates about your repair. We don't send marketing messages unless you've asked for them, and you can opt out at any time.
Cookies and Tracking
Our website uses cookies to keep things running smoothly and to remember your preferences. Cookies are small files that stay on your device and help the site work the way you expect.
You can turn off cookies in your browser settings. If you do, some parts of our site may not work as well, but you can still call us at (706) 123-4567 to get help.
Analytics and Third-Party Tools
We use analytics tools to see how people use our website, like which pages are popular and where visitors come from. These tools collect data in a way that doesn't identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only get the information they need to do their job for us.
Data Sharing and Disclosure
We don't sell your personal information. We share it only when we need to, like with a technician or subcontractor who is helping us complete your repair, or with a payment processor if you pay by card.
We may also share information if the law requires it, or if we need to protect our rights, your safety, or the safety of others.
Data Retention
We keep your information for as long as we need it to provide service, maintain records of the work we did, and meet legal or accounting requirements. When we no longer need it, we delete it or make it anonymous.
If you ask us to delete your information, we'll do so unless we're required to keep it for a legal reason.
Data Security
We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. That includes secure systems and limiting who on our team can see your details.
No method of sending data over the internet is completely secure, but we work hard to keep your information safe. If you ever have a concern, call us right away.
User Rights
You can ask us what personal information we have about you, and you can ask us to correct or delete it. You can also ask us to stop using your information for certain purposes.
To make a request, call us at (706) 123-4567 or email us at info@athenssewerpros.com. We'll respond as quickly as we can and help you through the process.
Children's Privacy
Our services are for homeowners and businesses, not for children. We don't knowingly collect personal information from anyone under 13.
If you believe a child has given us information, contact us and we'll delete it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a new effective date.
Keep checking back if you want to stay informed. Your continued use of our website or services after a change means you accept the updated policy.